MIS Client Support

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:a. Develop and distribute Contact Center reporting.b. Modify, revise, and update scorecards, dashboards, and other reportsc. Responsible for data integrity, and accuracy of all reporting requirements.d. Works with Workforce leaders, Senior Site managers, and Sales leaders to create ormodify current reporting. e. Analyzes data to ensure integrity and structures data to help support or providebusiness recommendations i.e. Performance MetricsQualifications: 1-3 years of experience in the same capacity. Experience in extracting data from CMS and other reporting platform Strong data analytics and creation of reports Formulas: countif, If, Sum, Concatenate, DatedIF, Vlookup, xlookup, average, Pivot tables, conditional formatting, graphing (bar, line, and pie), Forecasting with-in Excel, Macros, Slicers Extra Points: Preferably Power automate and/or Visual Basic Editor (need to bewilling to self- learn minimally) Willing to work in Bacolod or Cagayan De OroWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.