UK Commercial Team Lead

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Role and the TeamThe UK Commercial Team Lead will be responsible for leading a group of UK Commercial teams who are targeted with delivering on our unifying purpose of helping sellers grow and scale their businesses both domestically and internationally.The Commercial Team Leader will be obsessed with building teams who prize the experience of our key B2C sellers and come to work each day motivated by the impact we can have with our customers. This role will help shape the future landscape of the UK Commercial department by working with each team to constantly innovate & experiment to achieve outstanding customer support for our biggest and more valuable sellers.The successful candidate must manage complexity well, be proficient at analysing information while thoughtfully weighing options and solutions before executing actions plans to drive teammates, customer and process improvements. Personal and determination drive to achieve results is extremely important to the success of this role along with a high competency to be able to work within an extremely fast paced and dynamic environment.The Commercial Team Lead will also have a lot of interaction and responsibility to support the UK Business Unit and Trading teams, therefore the ability to build collaborative relationships across the UK Vertical & Horizontal Trading teams will be critical in this role.  What you will accomplishCreate an environment oriented to trust, open communication, creative thinking, and cohesive team effortUtilize available tools to analyze team performance metrics, ensuring that goals are met and identifying areas for improvement across the teamProvide status reporting of team KPI’s against the program plan or workstreamRegularly review and optimize processes for efficiency and effectiveness. Use retrospective and planning session insights to make data-driven decisions for process improvementsRecognize and celebrate team and team member accomplishments and exceptional performanceMaintain an excellent level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of eBayLead hiring process & support on-boarding of new teammates, coach existing teammates as needed on process and policy and perform developmental tasks as necessaryLead on new programs and pilots as directed by the UK Business Units teams across key B2C segments to help seller growth and improve customer engagementLead on providing upward feedback to the UK BU and GCX leadership team on outreach activity, BoB performance and any on-going projectsResponsible for reaching goals/objectives within the team, actively driving personal development & skills acquisition, coaching as requiredMaintain healthy group dynamicsAdminister disciplinary actions according to HR policies. Notify senior management and Human Resources of any issues of concernAnticipate future demands & develop plans accordingly - communicate any concerns as relevantWhat you will bringFluency in English language Natural relationship builder with integrity, reliability and maturityProven ability to manage, motivate and build success teamsChange agility and ability to help manage your teams through changeCommercially focused and have a strong track record of achieving and surpassing targetsDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organizationPositive attitude, the ability to work well with others and to meet and overcome challengesExcellent listening, negotiation and presentation skillsExcellent verbal and written communications skillsAbility to prioritize among competing tasksCritical thinking and problem solving skillsExcellent time and project management skills. You’re always looking to improve inefficient processesKeen attention to detail and adherence to deadlinesStrong working knowledge of internal and external PC based systems and software applications (Microsoft Office Suite, Unify, Agent Desktop, Salesforce)Experience:2 year commercial or sales experience within a fast paced target oriented environment#LI-ML1Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. 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