Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The OpportunityFrom the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.We have a fantastic opportunity for an Employee Resource Center Consultant to join our team in Paris.The Employee Resource Center (ERC) team is the first point of contact for all employee queries across EMEA. This team provides crucial first level Employee Experience (EX) support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs as well the entire employee life cycle.The successful candidate for this role will have a proactive approach in anticipating employee-related needs and a solution centric mentality to resolving issues. They will also be passionate about delivering a high level of employee experience and excel in a fast paced and evolving environment.What you’ll doAs a member of the wider ERC team, act as employees' first contact point across EMEA for all questions related to the EX policies, procedures, programs, and tools (such as Workday and ServiceNow)Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skillsMitigate customer concerns as much as possible and focus on quick resolutionResponsible for managing, tracking, closing and reporting progress on employee inquiries and resolve cases using ServiceNow, Adobe's case tracking toolProvide voluntary separation support: primary executors of voluntary exit tasks who coach and support managers with any queries and address employee separation related questions, collect documents and conduct exit interviewsAddress Tier 1 & 2 queries regarding compensation, benefits, HR data managementWhat you need to succeedProblem solving skillsCommitment to customer service and providing a positive employee experienceAn effective communication at all levels, both written and verbalProcess oriented attitude and the ability to handle detailed work within an SLA environment whilst keeping NPS highAbility to maintain the highest level of confidentialityAbility to work independently and with both virtual and local team structuresAbility to apply sound judgment and make decisions on when to advance issuesProactive approach, you anticipate potential issues before they arise and diagnosis root issues through listening and inquiryPrevious experience in a shared services organization is a plusProficient French language and English, additional languages welcomedAs our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com. Adobe is an equal opportunity employer. We hire dedicated individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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