Service Operations IP Analyst (fixed term contract)

We are looking for a Service Operations IP Analyst (fixed -term contract) for our Patent Data Management Team in Belgrade. This is an amazing opportunity to work on Patent Renewal Maintenance. The team consists of 10 members and is reporting to the Team Manager – Manual Case Processing PDM. Service Operations IP Analyst operates within the Manual Case Processing PDM Team in Patent Renewals department.About You – experience, education, skills, and accomplishments  Bachelor’s degree or equivalent work experienceC1 level of English; other languages are considered as a bonus It would be great if you also have . . .  Experience managing data through software and databasesExperience using Microsoft Office, particularly Outlook, Word and ExcelExcellent communication skills, both verbal and written; attention to detailA team-player attitude both within the Global Patent Renewals department and when communicating and collaborating with other key departments including BTO, CSA, Finance and Patent Maintenance teamsWhat will you be doing in this role? Using a consultative approach when responding to client queries in a timely manner by e-mail while meeting both internal and external deadlines and ensuring high level of customer satisfaction.Gain and maintain a working knowledge of a large suite of intellectual property rules and regulations. Processing new files received through different channels, according to the client’s set up. Maintaining up to date administrative client data in Argos.Handling billing inquiries including questions, invoice adjustments, and assists with internal investigation regarding patent lifecycle and our surveillance system (Argos)Using critical thinking and problem-solving skills to find resolution to complex external/internal inquiries.Exhibiting an ability to multi-task in a dynamic environment and employ time and task management with minimal supervision.Participating in Workflow creation and develops strategies to improve the efficiency of the processes.About the Team   Patent Data Management Team is a team of 18, out of which 10 members are working within the Manual Case Processing Team and 8 in the Import Team. The team is responsible of manual and electronic processing of clients’ data, inserting or updating clients’ cases and instructions, client communication by email or occasional meetings, sending invoices and reminders, preparing offers and other tasks related to Data Management.Benefits:Holidays: 25 days paid leave per annum  Private Health Insurance  Paid Lunch Yearly Bonus  Yearly Merit Plan  My Learning Platform  Fit Pass  Life Insurance Accident Insurance Company bicycles for rent free of charge Hours of Work  From 9am (or 8am; or 10 am) to 5pm (or 4pm; or 6 pm) CET; 40 hours per week; this is a fixed term contract.This is a hybrid position working in the office 3 days every other week.#LI-Hybrid Only shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.