EMEA Supplies Takeback Operations Program Manager

EMEA Supplies Takeback Operations Program ManagerDescription -The Product Takeback team offers a convenient and free solution for HP B2C and B2B customers to return and recycle their used HP hardware, Inkjet, and LaserJet cartridges through the HP Planet Partners Program. We are seeking a Program Manager to manage takeback operations, lead projects to improve and expand the program in EMEA, and spearhead initiatives to enhance and extend our Take Back services.The goal is to enhance operational capabilities, drive cost reduction, increase efficiency, and implement services in new countries where expansion is required.Main responsibilities:Seamless operational management, in line with HP policies and best practices, to ensure KPI’s, financial results, and other key deliverables are provided with the required quality and on time.Create and execute advanced Take Back solutions, including outsourcing operations, using market and industry expertise.Lead the business reporting projects/initiatives to provide guidance and insights to the management teams on the most important takeback metrics to the team, lead budget planning, monthly cost reviews with understanding of deviations (Actuals vs Budget).Take leadership to identify opportunities for service enhancement and process improvement, lead/develop/execute recommendations, ensuring compliance, efficiency, and cost optimization.Monitor compliance/regulatory requirements of new countries or changes in current countries, working together with the Sustainability team and suppliers.Collaborate with multiple internal stakeholders to define business objectives, develop business strategies and participate in innovative projects targeting product reuse/recycling.Legal knowledge and experience to define supplier contracts (Master Service Agreements, SOW’s), set up Purchase Orders, work with Accounts Payable.As a vendor manager, lead the recycling assessment to evaluate the inclusion of new HP products in the HP Planet Partners Program.Key metrics (Qualitative):Deliver results according to agreed annual goals, track accomplishments quarterly.Run the program/operation smoothly and with minimal escalations.Ensure order management system/processes (e.g. HP Planet Partners web site) and customer experience are in line with expectations. Ensure the service is provided according to agree service-level metrics (e.g. TAT).Manage logistics and recycling suppliers in a collaborative and effective way, ensuring 100% compliance (i.e. valid contracts in place with vendors, in line with HP policies).Program reporting with metrics/statistics and KPI's in place and actively managed/followed up.Prepare and provide the annual budget with required detail and on time.Interlock and engagement with key HP-internal stakeholders.Comply with applicable legal requirements and HP Standards.Education and Skill:Bachelor or Master's degree in Business Management/Operations Management/Engineering.Knowledge of logistics and supply chain management.Knowledge in end-to-end supplier activities such as vendor relationship management, request for quotation, negotiation, vendor selection and onboarding.Ability to manage financial analysis and modelling.Project management skills, including project structuring.Able to learn quickly and adapt well to a rapidly changing environment.Analytical and problem-solving skills.Excellent written and verbal communication and presentation skills with mastery in English.Be highly organized and a good multi-tasker.Reliability and a strong sense of ownership.Highly flexible, motivated, and focused person.What we offer:Opportunity to work in an international organization with colleagues coming from all over the world. Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. An attractive benefits package: Health & Life insurance Lunch at reduced prices at our canteen HP product discount Work life balance / flexible working hours.Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.  We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.  Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.Dedicated lactation room Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. Job -Supply Chain & OperationsSchedule -Full timeShift -No shift premium (Spain)Travel -NoRelocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement