Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Datacentre Technician - Park Royal West LondonEquinix is the world’s digital infrastructure company, operating 245+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 32 countries spanning five continents.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data centre customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.ResponsibilitiesCustomer ManagementSupports customer satisfaction with timely adherence to following semi-routine execution order requirementsDelivers a high level of service and an excellent customer experience when interfacing with customersProvides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelinesSupports customers on-site by through access control and escorting services Grow to be a point of escalation for customers I support of Operations SupervisorsProjectsSupports and lead fulfilment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervisionSupports vendors on projectsSupports physical customer auditsAdministrative/ Team supportA high level of computer literacy and strong organisational skillsMotivation to review and streamline processesSelf-motivation and able to work autonomouslyQueue Management / ReportingReviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment timesEscalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedureEnsures adherence to commit times within standard operating proceduresMaintains detailed written records of all work activityUpdates local asset databases and other systemsInstallationsRack and stack semi-routine customer equipment ticketsSupports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changesCross-ConnectSupports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connectsLearns to install 'across' connect circuits (switched, multiplexed, etc.), under supervisionTesting / TroubleshootingSupports semi-routine standard operating testing and standard operating installations of customer assetsSupports standard operating procedures of layer 1 cross-connect certification testingMay learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervisionStakeholder PartnershipSupports the operations and security personnel team for breaks or other activities, when necessarySupports standard operating procedural tasks provides back-up assistance to team members when necessaryTrainingCompletes all assigned training promptlyMay provide support to new hires Why should you apply?Competitive salary25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex MembershipInvestment: Employee Stock Purchase Plan and Company Pension PlanTravel: Cycle to Work Scheme and Annual Season Ticket LoanExcellent growth and advancement opportunitiesEquinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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