Senior Customer Success Architect - German Speaker

As a Senior Customer Success Architect (CSA) at Workiva, you will be a driving force behind our commitment to customer and partner success. Your primary focus will be collaborating closely with valued partners and our shared customers to craft impactful early-lifecycle experiences that foster lasting success for all involved. As a strategic thinker, you will proactively identify opportunities for innovation and optimization, working hand-in-hand with cross-functional teams to implement solutions that drive customer satisfaction and loyalty. Your passion for customer success and deep understanding of Workiva's offerings will enable you to provide strategic guidance to customers and partners, maximizing the value they derive from our solutions.What You’ll DoDrive customer adoption of Workiva solutionsDemonstrate strong value of Workiva's platform to your customers at the Senior Management levelConsult on best practices, workflows, and management business reviewsDevelop multi-level relationships throughout customer organizations, serve as a trusted advisor to executives & key stakeholdersIdentify risks and develop risk mitigation plans within high touch named accounts & take appropriate actions to manage and/or escalate to an efficient resolutionRecord customer activity, outcomes, issues, and communication in customer management toolsEnsure top customers are continuously working toward key milestones of the Customer Journey using customer facing Success PlansAdvocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teamsWork with Sales to manage a pipeline of upcoming renewal opportunities & consistently achieve revenue retention targetsEnable customers to use the Workiva Platform to achieve technology goals and maximize return on investmentWhat You'll NeedMinimum QualificationsUndergraduate degree or equivalent combination of education and experience in a related field4+ years of related experience in Customer Success, Customer Service, Account Management, or SalesFluency in both English and GermanPreferred QualificationsExperience supporting a SaaS application preferredDeeply committed to customer success - not just satisfactionAbility to understand complex problems deeply and explain potential solutions simplyExpert observation, communication, and presentation skills with a high-level of comfort delivering consultative recommendations to executives & management teamsSelf-starter with ability to manage time and prioritize competing demandsWorking knowledge of Audit or Governance, Risk & Compliance (GRC) space or with related subject matterTravel Requirements and Working ConditionsWillingness to travel up to 15% for team, corporate and customer meetingsReliable internet access for any period of time working remotely, as we embrace flexible work arrangementsWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.#LI-LC1