Senior Collections Specialist

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job DescriptionJob Title: Senior Collections SpecialistDepartment & Team: Global Credit & Collections and TreasuryReports to: Dan DomingoLocation: ManilaAt Genesys, we are currently seeking a Collections Specialist who collects, manages and provides resolution of outstanding invoices from past due accounts. This person interacts with customers, sales support, revenue recognition, order management and accounts receivable in reconciling accounts. In addition, the Senior Credit and Collections Specialist analyzes and reports on credit memos and write off activity, prepares detailed collections reports on a biweekly basis and cash collection forecasts on a monthly basis.Responsibilities:The primary responsibilities for this role include (but are not limited to):Monitor open aging of assigned accounts to ensure timely payment of customer invoices.Identify and collect open past due balancesManage relationships with customers to ensure successful collection effortsSupports collection strategies to meet DSO targets for the division and individual territory.Accurately forecast expected cash and report as appropriate.Resolve customer billing issues, reconcile account discrepancies, and assist customers and internal departments with problem solving needs.Interact with Sales and Customer Care Team members for communication and coordination in managing A/R issues, as appropriate.Responsible for investigating, processing, and crediting the customer when applicable for tax exemption credits, billing errors, and rebates.Qualifications/Skills Desired and Preferred:Strong analytical and communication skills, self-starter, team player with experience in collaborationExcellent verbal and written communication skills5-7 years of credit and collections experienceProven negotiation skills that arrive at best overall solutions within established guidelinesStrong phone skills to effectively work with customersImpeccable attention to detail and organizational skillsStrong interpersonal and organizational skillsAbility to prioritize and meet deadlinesWilling to work on the Night Shift (Virtually)#LI-NR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.