Support Advocate, Scheduling Pro

Ready to be a Titan?ServiceTitan is looking to hire technical support advocates who pride themselves on providing world-class client experiences.As a technical support advocate (Support Advocate, Scheduling Pro), you love being the front-line contact and #1 support for our clients. You are able to quarterback supporting our clients from your first interaction through to completion with style and grace. You are the client’s friend, mentor, liaison, information provider, and overall right-hand throughout their relationship with Schedule Engine. What You'll Do:Support clients throughout their lifecycle with Scheduling Pro/Convex Work a weekend rotation once per month or as neededBe the first point of contact for customers experiencing technical issuesManage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles Document and maintain client records, particularly with regards to support requestsUnderstand client use cases and provide expertise on how our B2B products can be leveraged to meet and exceed their goalsParticipate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workloadWhat You'll Bring:Strong verbal and written communication skillsExceptional presentation and facilitation skillsHigh level of attention to detail and process mindedAbility to be assertive, proactive and self-motivatedCreative problem-solving skillsExperience in a Support / Implementation / Account management role at an enterprise software or SaaS software companyFundamental business knowledge that helps you better understand our clients’ needs and our business priorities Key Qualifications:Proven customer support, client service, or direct client-facing experience and skill. Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires. Strong contact handling skills across phone, live chat, and email is essential, including active listening, grammar, spelling, and typing speed.  Familiarity with CRM systems and practices. Customer-oriented, with an ability to adapt and respond to different personalities. Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively. Completed 2+ years of college or university (BA preferred). *Bonus points if you have experience in the home services space. Working Hours: 4pm to 1am AMTBe Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and moreAt ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.