Group Service Product Manager - Professional Services

Group Service Product Manager - Professional ServicesDescription -HP’s Professional Services Organization is leading the way in creating innovation and transformation for Customers on their journey towards the future of work. We are looking for an energetic Service Product Manager to lead the development, implementation, and improvement of strategic project-based service offerings that meet customer needs and help us advance the broad Professional Service’s portfolio. You will work cross functionally with service product managers across multiple domains to drive strategic products and set standards for high-bar deliverables. This crucial individual contributor role is focused on designing services that are not just solutions but drivers of value creation, problem-solving, and strategic growth aligned with the current and future workplace.Responsibilities:Cross Functional Professional Service Portfolio SupportLead out cross functional and multi-domain initiatives to drive new business and service models and standards across the portfolio.Embed tools and process, such as document automation and AI, into the service delivery processes to improve efficiency and utilization.Ensure consistency in service positioning, process, documentation, deliverables and outcomes across all Professional Services practicesStrategic Service Offer DevelopmentDefine, prioritize, and continuously improve the service portfolio vision and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.Design and develop the service value proposition, positioning, and pricing.Align existing and new portfolio offers to the strategic direction of the Managed Service Business and Offer RoadmapService Lifecycle ManagementFollow the service product management processes, tools, lifecycle, and governance standards.Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.Innovation, optimization and continuous improvementCross Functional CollaborationCollaborate with technical, product, and delivery leaders to ensure alignment and consistency of the service strategy and execution.Represent Professional Services on product or solution portfolio core teams and provide service requirements into product development stages.Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business.Market and Sales EngagementLaunch, promote, monitor, and measure the service performance, customer satisfaction, and market feedback.Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.Performance AnalysisPerform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.Define, measure, & report OKRs aligned to product/business strategy goals.LeadershipProvide mentoring and guidance to peers and lower-level employees.Education and Experience:Bachelor’s or Master’s degree in business, Engineering, Computer Sciences, or equivalent experience.10+ years of professional experience, ideally at a service, consulting, or software company10+ years of experience in service product managementProven experience in launching and managing a portfolio of technical offerings.Knowledge and Skills:Proven background in professional service product management.Proven track record of creating and launching successful and profitable service offers.Ability to quickly learn and adapt across a number of different technology domains.Experience with product management transformations and as-a-service models.Familiar with the latest trends and technologies in Professional Services businesses such as document automation tools, AI, re-occurring revenue models, etc.Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.Highly developed problem-solving, project/program management, change management, and analytical skills.Ability to lead and inspire teams, develop relationships, exercise independent judgment, and accomplish goals under pressure.Excellent communication, presentation, negotiation, and influencing skills.Strong knowledge of workplace solutions market, customer needs, and competitive landscape.Creative and strategic thinker, self-motivated, results-oriented, and customer-centric.Ability to work effectively in a fast-paced, dynamic, and collaborative environment.Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -25%Relocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement