Manager, Data Centre Critical Facilities (m/w/d)

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Manager, Data Centre Critical Facilities (m/w/d)Job Summary As a Manager of the New FR16 Data Centre in Frankfurt at Equinix, you will oversee and supervise all Operations in the Data Centre ensuring safety and effectiveness. You will manage personnel, plan and coordinate projects, oversee vendor work, and ensure documentation and incident management are up to Equinix's standards. Responsibilities Management Manages the customers with a strong customer first attitude. Fulfills the contractual obligations for the customers and is constantly improving customer satisfaction scoresManages supervisors and professional individual contributors, guiding through defined management precedentsEnsures teams work safely, effectively, and with high regard for human error avoidance. Establishes a team culture that strictly follows the Equinix values  I’m safe, I belong and I matter! Manages personnel details including salaries, positioning, hiring, reviews, coaching, development and team buildingAids in testing, project management, and resolving incidentsProject/Infrastructure Site Management Plans, coordinates, reviews budgets, and implements resources for projects and maintenanceProvides input and guidance towards budget and overall site capacity managementTranslates functional plans into operational processes and guides executionVendor Management Oversees contractor work to ensure completion to Equinix's required standards, KPIs, and SLAsTesting Ensures standard operating processes are followed and all documentation is completeTakes over new builds and building infrastructure, writes all MOP scriptsIncident Management Communicates and coordinates activities and on-site staff during incidentsAssists with root cause analysis and incident resolutionQualifications Proven experience in critical facility managementStrong leadership and team management skillsAbility to manage budgets and oversee complex projectsExcellent communication and incident management skillsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.