Customer Operations Technician (m/w/d)

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Customer Operations Technician (m/w/d)Job SummaryThe Customer Operations Data Center Technician handles work order requests, maintains detailed documentation, and supports higher-level orders. Responsibilities include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting. The role also involves supporting operations and security teams, ensuring customer satisfaction, managing deployment expectations, providing on-site support, and assisting with projects under supervision. Come join our amazing Team in FR5, Frankfurt!ResponsibilitiesQueue Management / ReportingPromptly review and respond to work order requestsCollaborate on higher-level orders as neededMaintain comprehensive documentation in the ticketing systemInstallationsRack and stack semi-routine customer equipmentSupport routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasksCross-ConnectAssist with standard cross-connect work orders, including installation, terminations, and modificationsTesting / TroubleshootingSupport basic testing and installationsAssist with Layer 1 cross-connect certification testingPerform semi-routine testing as advisedStakeholder PartnershipSupport operations and security teams as neededCustomer ManagementEnsure customer satisfaction by adhering to order execution requirementsProvide exceptional customer serviceAid in managing time expectations for new deploymentsOffer on-site support through access and escorting servicesQualificationsLanguage Skills: Proficiency in German and EnglishEducational Background: Completed training in IT or Telecommunications EngineeringExperience: Work experience in the IT field, hands-on experience with Hardware maintenance and installation, ticketing systemsCustomer Service: High customer and service orientationTechnical Skills: Very good computer skillsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.