NOC Service Engineer III, Federal

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. NOC Service Engineer III, FederalJob SummaryResponsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services.ResponsibilitiesTroubleshootingTroubleshoots network problems and outages and provides Level 3 Network Triage supportPublishes and manages the NOC checklists for Tiers 1, 2, and 3Provides escalation level support for multi-vendor devices and owns the workarounds published for field supportPerforms network monitoring and creates end-to-end solutions that allow proactive monitoringCollaborates with vendors on hardware and software roadmaps, certifications, problems, and resolutions for better triaging needsReviews and provides feedback on improving supportability and applicability of workarounds (for both internal and external communities)Delivers and increases effectiveness of reports, metrics on incidents and eventsCreates troubleshooting scripts and softwareSustaining OperationsPerforms software and device patch updates, network device monitoring, software patch updates, and network tools health checkValidates the fixes, monitors the network tools, reports any device or software outages, and prioritizes the issuesCreates network level reports or device level reportsRuns periodic health audits for device and productsProvides escalation on call support for NOCPerforms capacity management for a given product in the regionService DeliveryPerforms Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction)QualificationsActive Top Secret US Government Clearance5+ years’ experienceWorking-level experience in Network Operations which includesmonitoring power failures, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down) and other performance issues that may affect the networkAble to work flexible schedule: weekday/night shifts, including weekends, and amendable to overtimeAble to function in a 24/7 operationAble to work constructively in a team environmentEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.