Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Position Overview: We are seeking a motivated Associate Software Developer to join our distributed team in Ontario, Canada. In this role, you will help build and support a variety of analytical big data products. Our team focuses on operationalizing big data products, curating high-value datasets, and improving the reliability and scope of our data platform. Your contributions will play a key role in advancing customer experiences by leveraging terabytes of data.Key Responsibilities:Develop & Deploy: Assist in creating highly-available, fault-tolerant software to enhance the features, reliability, performance, and efficiency of the Genesys Cloud Analytics platform.Code Review: Participate in code reviews and provide constructive peer feedback to maintain high-quality standards.Collaborate: Work with engineering teams to identify pain points, resolve issues, and promote best practices.Transform Requirements: Collaborate with various teams to convert concepts into actionable requirements and develop corresponding services and tools.Architect Solutions: Help design efficient, scalable architecture for all stages of the data lifecycle, supporting diverse data applications.Build Tools: Develop abstractions and reusable developer tooling to enable quick construction of streaming and batch self-service pipelines.Global Deployments: Assist in building, deploying, maintaining, and automating extensive global deployments in AWS.Troubleshoot: Help diagnose and resolve production issues promptly, ensuring seamless operation.Qualifications:Java Expertise: Proficient in Java development, with experience in Python or similar languages being a plus.Big Data & Distributed Systems: Exposure to web-scale data and large-scale distributed systems, ideally on cloud infrastructure.Product Mindset: Passionate about building heavily-used products with a focus on maintainability, testability, monitorability, and automation.Technologies We Use:Right Tool for the Job: Emphasis on using the best tool for each task.Immutable Machine Images: Utilization of Packer and Ansible.Cloud Infrastructure: AWS as our primary cloud platform.Infrastructure as Code: Automation for everything, including CI/CD, testing, scaling, and healing.Stream Processing: Kafka for handling stream data.Batch Processing: Hadoop, Hive, and Spark for batch processing.Orchestration: Airflow for managing workflows.AWS Ecosystem: Familiarity with AWS services such as DynamoDB, Elasticsearch, Presto, and S3 for querying and storage.Benefits Include:Open Time Off PolicyComprehensive Health and Dental InsuranceRetirement Savings PlanShort-Term and Long-Term Disability InsuranceMental Health SupportEmployee Assistance Program (EAP)If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting