Manager - Services Delivery Management Team

Manager - Services Delivery Management TeamDescription -The Market Manager, MPS Service Delivery Management will be leading the Service Delivery Operations within assigned NWE (North West Europe) Market in line with MPS contractual requirements, achieving Service Level Agreement (SLA) commitments and driving operational excellence and customer satisfaction.Leading a team, he/she will build relationships with his/her direct reports along with MPS Customers, Partners and various functional HP teams.The Market Manager will support the account profitability and revenue predictability. In addition, he/she will focus on identifying challenges in the operational processes, finding solutions and driving changes to improve the customer experience and the operational environment.Job specifics/responsibilities:Manage one or more MPS area/market and a team of HP employees with well-defined scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibilityEnsure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are metResponsible for individual and team productivity and accountable for achieving performance, quality and efficiency targetsEstablish strategies and plans to support/drive improvements for growth, efficiencies and customer/employee satisfactionCreate a working environment that is conducive to individual growth, high performance, is challenging and rewardingEnsure customer satisfaction and solid financial deal management for accounts managed by the teamProvide specific business knowledge to the team, support problem resolution and escalation managementAdvise senior management and peers/staff on matters of area(s) of responsibility.Is the primary contact for Region and Market Business Managers for MPS related topics and responsible for the overall success of the SDM (Service Delivery Management) Services delivered for the NWE market.Education (degree) and professional experience required:University degree5+ years of experience in the Services businessPeople management experienceExperience in Service Delivery and Operations ManagementMulti-cultural and cross-region experienceProject Management experience would be an advantagePersonal skills and qualities:Strong English language skills, written and verbalCustomer and service oriented, able to interact at all levels of Customer ManagementStrong people management and excellent team player, recognize the potential of team members, support their development and career progressionStrong communication and presentation skillsLeadership skills and ability to drive change and to easily adapt to organizational and structural changesAnalytical and data focused with a result driven attitude and ability to meet deadlinesSolid financial skills and business acumenStrong collaboration, influence and negotiation skills in cross-functional and multi-cultural teamsAbility to manage conflict and complex situations and escalationsSelf-starter with strong organizational and planning skills, able to prioritize and manage peaks of workload, flexible and responsive attitudePositive can-do attitude; out of the box thinking – able to find solutionsComfortable to work in a remote, virtual environment with minimum supervisionTechnical skills:MS Office applicationsProject Management Methodologies – desirableITIL foundation, processes & tools knowledge – desirableWe’re looking for visionaries who are ready to make an impact on the way the world works. 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HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.#LI-POSTJob -ServicesSchedule -Full timeShift -Summarized Shift (Bulgaria)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. 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