Onsite Print AdministratorDescription -Job Summary• This role is responsible for monitoring systems, identifying performance issues, and adhering to defined timeframes for incident escalation while troubleshooting simple to moderately complex incidents. The role serves as a trusted advisor to customers and internal businesses/end users, providing valuable insights and solutions. The role executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements.Responsibilities• Monitors systems to identify performance issues, operating within defined timeframes for incident escalation and ensuring adherence to established protocols for troubleshooting simple to moderately complex incidents.• Establishes trust and becomes a reliable advisor to customers and internal businesses/end users, offering valuable insights and solutions.• Acts as the on-site liaison to provide real-time status updates and information to the client, facilitating effective communication.• Executes installations and/or configurations following standardized procedures, while also assembling and integrating system/products proficiently.• Conducts regular maintenance activities, which may encompass tasks such as carrying out tape/backup operations.• Demonstrates an understanding of key metrics utilized to monitor service delivery compliance to budget, quality standards, and customer requirements, proactively addressing any deviations.• Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.• Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.• Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.• Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.Education & Experience Recommended• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.• Typically has 2-4 years of work experience, preferably in maintenance, quality, or a related field.Preferred CertificationsNAKnowledge & Skills• Agile Methodology• Amazon Web Services• Auditing• Automation• Business Process• Business Requirements• Change Management• Computer Science• Data Analysis• DevOps• Finance• Information Systems• Information Technology Infrastructure Library• IT Service Management• Linux• Microsoft Azure• Project Management• SAP Applications• Scrum (Software Development)• Technical SupportCross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer CentricityImpact & Scope• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.Complexity• Works on assignments that are routine to moderately complex in nature and require basic problem resolution.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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