Ecommerce Delivery Lead

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the role and team:eBay's Delivery Operations and Solutions Team is looking to fill a brand-new position: Ecommerce Delivery Lead. This role will involve establishing the processes and managing the performance of multiple supply chain programs to ensure our buyers and sellers have access to a market leading proposition. The successful candidate will be analysing data to identify trends, patterns, and insights that can drive operational improvements and cost efficiencies. They will be required to proactively identify trends, report on these and work with our third parties to improve customer experience. They will also be conducting ad-hoc analysis to support decision-making and provide actionable recommendations. All these activities should culminate in delivering improvements in the seller and buyer experience on the eBay platform.Key responsibilities:Establish mechanisms for tracking, monitoring and improving carrier performanceCollaborate with 3Ps to forecast volumes and capacity requirements (over peak periods).Define contingency plans to ensure service levels are maintained during high-demand/force majeure periods.Monitor and manage supplier invoices to ensure billing accuracy and resolve discrepancies.Drive continuous improvement by working with 3P to optimize processes and enhance service levels.Execute promo activities and ensure 3Ps are prepared to support with the necessary resources.Complete competitor analysis of the Shipping proposition to ensure eBay are competitive/market leadingCreate and raise Purchase Orders / Project SheetsSkills:Adept at collaborating with partners and managing relationships to drive business success.Strong analytical skills with the ability to collect, review and evaluate data to drive informed decision makingExcellent communication skills, capable of engaging with senior management and cross-functional teamsDemonstrated experience in e-commerce, logistics or retail#LI-CD1Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.