Customer Care Advisor (Dutch-speaking)

We are looking for a Customer Care Advisor (Dutch-speaking) to join our Brand IP team in Belgrade. This is an amazing opportunity to work on activities regarding intellectual property research and information services within the Customer Care department. The team consists of 20+ people and is reporting to the Customer Care Manager. We have a great skill set in Belgrade Centre of Excellence and we would love to speak with you if you have excellent spoken and written Dutch and English, have a positive and friendly demeanor, great problem-solving skills, and both confidence and poise in all customer interactions.About You – experience, education, skills, and accomplishmentsAt least 1 year of customer service experience.Proficient level of Dutch and English language.It would be great if you also have . . .Undergraduate degree from an accredited college or university.Proficiency in MS Office 365, Excel, Word, PowerPoint, MS Teams, Outlook etc.Ability to work well under pressure.Good analytical and problem-solving skills.What will you be doing in this role?Provide verbal and written response to customer inquiries. Use a consultative approach when   speaking with clients regarding new orders, product questions, price quotations and billing inquiries.Maintain a working knowledge of a large suite of intellectual property research and monitoring products and be able to make recommendations based on client needs.Process new orders via order-to-cash system both in real time while speaking with clients as well as requests received via e-mail and the Customer Relationship Management system.Handle billing enquiries including questions, invoice adjustments, and assist with internal investigation regarding payment receipt and refunds.Efficiently resolve customer problems or questions related to products and services, in a professional, accurate, courteous and timely manner; delight customers with exceptional service skills and a can-do attitude with every interaction; assume ownership of customer inquiries until resolution is provided to customer’s satisfaction.About the TeamWe provide Trademark Watch and Search services to world-leading corporations and law firms. We guarantee to our customers the following: Helping clients to find similar goods or services that will limit ability to protect their mark Ensuring that a mark is available for use and to avoid adopting brand that infringe third-party rights. Monitoring of registered trademarks against published marks Helping companies to identify and act against any attempts to register the same or similar trademarks to their own. Brand IP team consists of experienced Service Account Managers and Customer Care Advisors in Europe, Asia and North America.  Support is provided in 5 languages: English, German, French, Italian and Dutch. BenefitsHolidays: 25 days paid leave per annum Private Health Insurance Paid Lunch Yearly Bonus Yearly Merit Plan My Learning Platform Fit Pass Life InsuranceAccident InsuranceCompany bicycles for rent free of chargeHours of Work  This is a full-time position, 40 working hours per week (standard Serbian working hours).This is a hybrid position working in the office 3 days every other week.#LI-HybridPlease note that only shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.