Job Requisition ID #24WD80264Position OverviewThe Customer Success Advisor, Korea Midmarket is a strategic post-sales role that helps drive customer onboarding and adoption of Autodesk offerings within our Midmarket accounts. The position plays a key role in ensuring customers are successfully meeting their business goals with a particular focus on working with partners and customers to lead onboarding, adoption, and value delivery. The CSA-MMA will provide guidance and resources directly to customers that demonstrates business value from their Autodesk investment and will collaborate within an ecosystem that includes the Midmarket sales reps, channel partners, customer success, technical support and client services to ensure the success of an assigned set of accounts. This position will also help identify expansion opportunities as a part of their customer engagement and promote those opportunities within the sales team for appropriate actions.Roles and ResponsibilitiesEnsure completion of onboarding and adoption milestones by leading customers and partners through tailored customer success engagementsIdentify customer challenges and business needs through direct customer conversations. Leverage this information and translate into opportunities with sales team membersConsult with a selected set of prioritized customers to build Customer Success Plans aimed at helping them achieve their desired business outcomes. Work closely with channel partners to align on service delivery opportunities to execute on these customized success plansCollaborate with the Midmarket Account manager in the customer planning process, contributing to regular internal and external customer meetings and channel activitiesMonitor customer usage data, health indicators, and growth opportunities. Translate into strategies for success, together with channel partners and internal Account teamsProvide partner training and coaching on delivering customer success motions to drive ideal customer outcomesTest and optimize operational processes and best practices to continuously improve productivity and efficiency; provide feedback and recommendations to leadership and operations teamsCreate enablement materials and promote self-service support tools to deliver quality partner training at scaleRespond to customer and partner inquiries. If unable to resolve, escalate to appropriate staff or management and respond back to customer/partner with solutions provided by escalationsProvide feedback and quality assurance on activation/onboarding support cases, including helpful insights and analysis to improve resolution rates and response timesDrive proficiency in all technology platforms a partner/customer interacts with to access our productsWork in Salesforce to document all activity and maintain customer dataGenerate and analyse regular and ad hoc reports for management, sales representatives and/or channel partnersMinimum QualificationsAt least 4 years of post-grad work experience on a professional inside-sales, customer success, and/or renewals team (preferably software / SaaS)Experience working with the Korean marketExhibit a collaborative and consultative work style with the ability to thrive in a highly dynamic work environmentProficient in MS Office products (Excel, Word, Outlook, PowerPoint) and Salesforce or another CRM SoftwareEnglish + Korean language fluency required; Excellent communication skills, both written and spokenExcited to work in our hybrid in-office / work-from-home working environmentIndependent, accountable, and self-motivated to drive a best in class customer experiencePreferred QualificationsHave previously optimized and improved workflows to drive efficiency and enhance the customer experienceExperience driving software user adoption and/or renewalsAbility to build strong relationships, particularly with field organizations and business partnersStrong work ethic: Team oriented, self-starter, high energy, and results orientedAbility to inspire, influence, and encourage others in relationships with partners and peers#LI-KC1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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