Manager, Enterprise Customer Success

Job Requisition ID #24WD80120Position OverviewDo you have a customer first mindset? Are you interested in helping us build and evolve our customer success organization to improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a Manager to guide our Central EMEA Customer Success team to help Autodesk's customers with Enterprise Business Agreements create long-term success by implementing an array of services to accelerate customer business goals and increase adoption.You will report into the Director, Enterprise Customer Success for North & Central EMEA and play a big role in ensuring that we meet our consumption, consulting revenue, value realization and customer sentiment goals for the region.This is an exciting opportunity to influence our customers, and Autodesk's success.Job's workplace: hybridResponsibilitiesLead a regional team of experienced Customer Success Managers (CSM) responsible for our biggest accounts within the Manufacturing industry in DACHImprove customer adoption by creating customer outcomesFocus the team to develop Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer outcomesEstablish own relationships with customers where helpful for customer engagementWork with extended leadership group to agree on common targets, strategies and activities to grow the regionManage your team performance, develop and retain talent and coach your team on a regular baseGuide your team through change by providing an inspirational picture of the future state, instilling a positive culture to promote new ways of working and innovationCreate a purposeful environment where everybody can bring their authentic selves at workMinimum Qualifications5+ years of experience managing customer-facing businessesEstablished track record of accountability and responsibilityEmpathy for customers and passion for growthExperience building relationships at multiple levels of an organization and supporting customer-facing interactions as a sponsorExperience conducting quarterly business reviews and communicating our internal and external stakeholdersPreferred QualificationsFamiliarity with business and technology trends in the Manufacturing industryLeadership experience within customer facing teamsEnthusiastic and creative leader with the ability to inspire othersExperience with value drivers in recurring revenue business models#LI-LH1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).