Service Operations IP Analyst (Fixed-Term Contract)

We are looking for a Service Operations IP Analyst to join our Trademark Renewal / Maintenance team in Belgrade. This is an amazing opportunity to work on tasks related to the end-to-end trademark renewal process. We would love to speak with you if you you’re interested in learning more about the magnificent industry of intellectual property.About You – experience, education, skills, and accomplishments  University degree (Bachelor’s/Master’s) in relevant subject (Law, Business Administration, IP, etc.) or equivalent working experienceMinimum B2 level of English It would be great if you also had . . .  Proficiency in Microsoft Office suiteWorking experience in Customer SupportWorking experience in administrative tasksExperience in maintaining deadlines and working in a team environmentWhat will you be doing in this role? Dealing with foreign/domestic patent/trademark portfolio, while respecting the customer deadlines, customer specificities, internal procedures, quality standards and KPIs; Performing data verification and checking whether information provided by customers is in accordance with information found on IP databasesCreating reports of IP matters for internal and external stakeholdersObtaining deep understanding of the maintenance workflow in order to collaborate with other teams at every stage of the processAchieving deep knowledge of all national IP databases in order to be a reference point for other teams; Supporting patent/trademark related projectsPerforming other duties and special projects as necessary – may involve handling confidential and sensitive materialProactively recommending improvements as well as corrective and preventive actions to reduce customer complaints, improve efficiency and mitigate risksAbout the Team   We as a team provide Trademark Renewal / Maintenance services by communicating with clients and agents, resolving possible issues, while making sure that the renewals are done timely and accordingly.Hours of Work  This is a fixed-term full-time position, with core engagement hours within CET time zone.This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week. We Offer:Private health insurancePaid lunchYearly bonusYearly merit planMy Learning platformFamily benefits: Bushido kids sports school, tutorship lessonsFitPassMental health care - Psychotherapy sessionsCompany bicycles for rent free of chargeOnly shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.