User Insights Analyst

Summary Posted: Jul 23, 2024 Weekly Hours: 40 Role Number: 200560251 The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries! It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AMP Operations powers some of Apple’s most exciting and innovative Services, including Apple Music, Podcasts, TV and beyond! The work that we do has direct impact on the world-class experience our users enjoy each day. The User Insights team is searching for a passionate and dedicated Insights Analyst to join our mission of delivering an exceptional user experience across Apple Music. In this role, you will help tell the story of our products by managing the end-to-end process of collecting, organizing, analyzing and driving action upon critical user feedback. Using this data, you will synthesize and deliver powerful cross-functional insights to implement strategy and influence the evolution of our products. Description Description - Construct complex queries to fetch and aggregate data from multiple sources into consumable feeds. - Synthesize robust insights from internal and external data to prioritize improvements and enhancements which will accomplish business objectives and advance user product satisfaction. - Partner with Operations & Legal teams to rectify high-impact issues and inform wider business strategy. - Establish and maintain close connections with Engineering and Product teams to positively influence product development. - Deliver clear, concise and regular reporting to an array of audiences, including keynote presentations. - Maintain and improve data visualization resources. - Oversee day-to-day operation of Music moderation efforts. - Drive safety initiatives and consistency among social features, Apple Values and other Services. - Collaborate with engineering teams to deliver meaningful tooling and workflow enhancements. - Define strategy for expansion of user engagement features. Minimum Qualifications Minimum Qualifications 3+ years experience in data analysis or related field. Outstanding written and verbal communication skills; ability to clearly and effectively articulate areas of expertise to internal stakeholders and business partners at all levels. Experience generating high-level executive reports. Advanced knowledge of Excel and Numbers. Self-motivated and passionate about user experience. Key Qualifications Key Qualifications Preferred Qualifications Preferred Qualifications Demonstrated success in managing teams of external resources. Prior experience with content moderation, social media monitoring, and/or project management. Experience using SQL, Python, PySpark or other programming languages for analytical purposes. Experience publishing to data visualization platforms (Tableau or similar). Familiarity with UAT and tool development process. Intimate familiarity with Apple Services including Apple Music. Keen eye for aesthetics and detail. Education & Experience Education & Experience Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $125,700 and $189,300, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. More Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.