Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Agent Development team are helping to build the next generation of software to help employees fulfil their potential. We are looking for a talented Software Engineer in Test to join us and help to design, test, and verify new cloud-based services. As a Software Engineer in Test within the team, you will be helping to design and verify high quality software, from our extensive Product roadmap. You'll work with modern technologies on interesting technical challenges. You will be joining a friendly team of smart people, who enjoy problem solving and enjoy striving to better themselves. We work in agile teams and our engineers consider implementation details of scale, security and usability. We are language agnostic - selecting the right tool for the job, but currently use: Java, Python, Selenium and Playwright amongst others. We build highly scalable, cloud-based services using industry best practice, giving you the opportunity to work with the latest technologies. We have hired co-op students for well over a decade. As part of this tradition, you will be a key member of our team, learning all aspects of the development cycle including design, implementation, testing, bug fixing and automation. There is no limit to what you can accomplish in the internship.About the team: You will be working in a global team where you will have the opportunity to be a key contributor and drive change through agile processes. The team consists of developers and embedded QA who are all striving to deliver top quality resilient features. Every team member is empowered to solve their own problems and suggest better processes for the team as well as planning, architecting, implementing and testing the features we deliver.About Us: Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We offer competitive salary, flexible work hours, and a great work environment (in office and remotely). Don't miss out on this opportunity to develop a rewarding career and be part of a fun, ever-changing work environment.Responsibilities: Design and verify high-quality, full-stack software collaboratively through its entire lifecycle Ensuring the delivery of resilient, scalable and maintainable cloud applications built on top of AWS infrastructure Explore innovative technologies to support continuous improvement Sustain quality by demonstrating ownership in your work Have Fun#DNP#DNIIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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