Federal Senior Program Operations Manager

Federal Senior Program Operations ManagerDescription -This role is responsible for serving as a trusted advisor to enterprise clients by leveraging industry knowledge and driving account business plans for revenue growth. The role works toward improving success rates by collaborating with several stakeholders, conducting regular reviews, and staying informed about industry trends. The role handles complex situations like negotiations, escalations, etc. and identifies areas for improvement.Responsibilities• Acts as a trusted advisor to the client, understanding client business strategies and challenges and aligning the organization’s capabilities to client business and IT priorities.• Formulates and implements strategic account business plans aimed at expanding the organization's footprint within the accounts, fostering favorable results through adept management and regular reviews.• Coordinates with cross-functional teams to drive integrated planning and execution to ensure aligned client engagement and service.• Engages with partners to improve win rates and delivery; meets and/or exceeds revenue and margin quotas.• Leverages industry knowledge to identify and pursue new opportunities in existing engagements resulting in profitable revenue growth for the organization.• Conducts regular reviews with clients to discuss performance metrics, identify areas for improvement, and present strategic recommendations.• Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties.• Stays updated with market trends, market shifts, and competitive landscape, sharing insights and recommendations with clients.• Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization.Education & Experience Recommended• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 7-10 years of work experience, preferably in customer relationship management, account management, or a related field.Knowledge & Skills• Account Management• Business Development• Business Planning• Business To Business• Cross-Selling• Customer Relationship Management• Finance• Market Share• Marketing• Merchandising• Product Knowledge• Sales Management• Sales Process• Sales Prospecting• Sales Strategy• Sales Territory Management• Salesforce• Selling Techniques• Upselling• Value PropositionsCross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer CentricityImpact & ScopeImpacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.ComplexityWorks on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job -SalesSchedule -Full timeShift -No shift premium (United States of America)Travel -25%Relocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement