AppleCare Hardware Program Manager

Summary Posted: Jul 21, 2024 Weekly Hours: 40 Role Number: 200558878 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare is Apple’s premier Service and Support organization providing award winning technical support and product service to our global customer base. The Hardware Program Manager is responsible for managing business and technical strategy and readiness for AppleCare. A successful program manager is a facilitator; driven, organized and detail oriented; excels in program management; communicates with ease at all levels; thrives in an ambiguous environment; is adept at facilitating actions and resolving conflicts; and manages through relationships and influence. Description Description As an AppleCare Program Manager, you will be responsible for the overall strategy and management of AppleCare’s product service and customer support programs. In this role, you will collaborate closely with cross-functional engineering, product and operations team to drive service readiness, drive repairability and improvements to product quality. Work with cross-functional engineering and product teams to drive program delivery to improve Apple’s product quality and AppleCare’s operational excellence. Primary representative of AppleCare (service & customer support) with Apple’s product team. Lead and manage cross functional teams. Be effective at presenting at all levels within the company. Have ability to flex style effectively for junior individual contributors and for senior executives. Develop and present compelling business cases and implement solutions that improve quality, cost, and customer experience. Understand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis. Use business and supply chain knowledge to analyze competing options. Minimum Qualifications Minimum Qualifications BS in engineering or equivalent experience Over 7 years of diverse industry experience in project/program management, new product, supply chain, operations or engineering Experience working on complex and ambiguous business problem and problem solving in an engineering or operations role Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization Experience managing and successfully delivering large cross-functional projects working with cross functional teams including engineering and operations Experience developing business models to drive strategy and decisioning. Must be comfortable working in a fast-paced, collaborative environment Experience presenting to senior executives Key Qualifications Key Qualifications Preferred Qualifications Preferred Qualifications Knowledge of reverse supply chain, customer service and support. Experience using Wrike or other project management tools; project management certification a plus Experience building product strategy and driving process excellence Graduate degree in business or engineering Education & Experience Education & Experience Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. More Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.