Systems Support Engineer 1

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Position Summary:As a Systems Support Engineer, you will work in a dynamic, team-oriented environment and help improve genomic analysis tools used in cutting edge research. Working within Illumina’s Systems Engineering and Integration team, you will be responsible for investigating and resolving system-level platform issues and supporting system verification and validation activities for planned platform changes.Responsibilities:Hands-on testing and integration of systems in a laboratory environment: hardware, software, chemistry, and application componentsUse mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issuesCollaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.)Provide product support for pre- and post-launch activitiesPerform testing and troubleshooting to gather data and make technical recommendationsSupport investigation experiments and design verification test plansUse of Confluence, Jira, MS 365 and other collaborative software to aid in fleet management, allocation, issue tracking, and other laboratory administrative tasksOccasional travel to support instrumentation builds and troubleshootingEducation:BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering/scientific field OR a BS/MS in an unrelated field with engineering/scientific work experienceRequired Qualifications:0-2+ years engineering/scientific work experienceBasic laboratory experienceGood data analysis skills and a logical approach to problem solving skillsHigh degree of detail orientation and documentationRoot cause analysis methodology and executionPreferred Skills & Experience:Demonstrated ability to understand and successfully work across multiple disciplines such as engineering, software, and manufacturing highly desiredWork experience in biotech or medical device fieldUnderstanding of sequencing systems and techniques helpfulSolid communication and writing skillsExperience with statistical analysis and data analysis programs (JMP, MATLAB, Microsoft Excel) Experience working in regulated environments e.g. CLIA, ISO 13485, cGMP/cGLP, IVD#LI-ONSITEThe estimated base salary range for the Systems Support Engineer 1 role based in the United States of America is: $73,400 - $110,200. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. This role is not eligible for visa sponsorship.