Professional Services Consultant

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The Role Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our customers. The role will require interaction at the senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their Proofpoint solutions. The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.This role is open to NSW and VIC.Daily ActivitiesEngage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.Light project management duties will be required.Manage a significant case load of varying customer and project types concurrently.Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementationDeliver product (including administrative and UI) knowledge transfer to customers and partners.Drive high levels of customer satisfactionBe a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projectsDefine and document the best practice techniques, processes, templates, and architectures for use by the greater field organizationYour skills5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical supportExperience in large systems design and enterprise email environments (Exchange/M365, and G Suite)LINUX system administration experienceUnderstanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAPStrong understanding of RFC 822 and SendmailProficiency in Directory protocols (LDAP, Windows AD, and Azure AD)Working knowledge of authentication methodologies (SAML)Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.)Comfortable presenting and explaining technology to individuals with low technical expertisePatience under pressureMust be able to thrive in a fast-paced environmentScripting (PERL, Python, Shell) experience a plusWhy Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT#LI-PC1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!