Tricentis Tools Administration and Support Engineer

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Business Technology Go-To-Market QA team is seeking a dedicated highly motivated Tricentis Tools Administration and Support Engineer to administer Tricentis tools (SaaS as well as on-prem deployments) in AWS cloud with Workday’s security requirements. This role will help on-board various teams in Workday’s Business Technology group and provide on-going technical support to the QA Automation Teams who are on their test automation journey. This role will define and finetune the on-boarding process, on-going tools support process and act as catalyst on the automation journey. This role will work hand-in-hand with Security, Infra, Network, QA Automation teams.About the RolePerform infrastructure setup in AWS cloud (Windows servers on EC2, RDS, S3 buckets, Secrets management service,  etc..), upgrades, and migrations, licenses for Tricentis tools Tosca, qTest and Neoload.Onboard various internal organizations onto the Tricentis tools, so as they can leverage these tools for their test automation needs.Define upgrade and maintenance approaches and perform necessary upgrades and migrations.Debug, diagnose and resolve the tools issues reported by the QA teams, by working closely with Tricentis support, internal Security, Infra and Network teams.Manage users, projects, and test portfolios using Tosca Server and Tosca Commander.Conduct regular reviews and maintenance of the test portfolio to ensure adherence to best practices.Integrate Tricentis Tosca with qTest and third-party tools.Collaborate effectively with global cross-functional teams and stakeholders.If you are ready to take on this exciting challenge and grow professionally in a dynamic and collaborative environment we want to hear from you.About YouBasic Qualifications : 10+  years of experience as Application Administrator and Support engineer, and  3+ years on Tricentis tools (Tosca, qTest and Neoload).5+ years of experience with Microsoft Windows servers Administration on AWS-EC2  (Windows administration, Event viewer, proficient with Windows services, Networking, file systems, RDP and troubleshooting issues).Certification as Test automation architect for Tricentis Tosca.5+ years of experience with AWS cloud5+ years of scripting experience with : Python/C#/JavaProficiency with administering SaaS services and on-prem deployments.Customer centricity and resolving issues complying with pre-defined SLAs.Experience with REST Web Services, PostmanOther Qualifications : 2+ years of DevSecOps experience, integrating automated tests into CI/CD Pipelines.Experience with Salesforce.Experience with OAuth, Single-Sign-On, JSON and XML.Experience with Git for version control.Familiarity with relational databases (Oracle, SQLServer).Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!