Media Designer

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our  careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! We are seeking a creative and dynamic media designer to support the creation and development of our online and instructor-led learning content. As a media designer, you will support the production of learning material to train our customers on the effective use of the PagerDuty platform. Based on our clients/team needs, you will leverage your strong media design skills to create innovative, multimedia-rich digital learning experiences.   The ideal candidate is a conceptual thinker with a genuine passion for design. You remain composed under pressure and always consider the overall vision without neglecting the finer details. We value mentorship and collaboration at all levels and are looking for someone who embodies that spirit while also being able to work independently when necessary. Most importantly, you should be able to tackle every project effectively—big or small—bringing your unique creative perspective to ideating and developing ideas from a diverse range of information and exercising judgmenHybrid system, Toronto location.t to offer the most suitable solution.   Duties & Responsibilities:   Work closely with Instructional Designers and other team members to create learning assets, based on supplied storyboards and/or customers’ requirements   Create e-learning content and customer-facing learning resources (infographics, infomercials, job aids, videos, animations, etc)   Ability to convey complex technical information into digestible learning pieces with appropriate visuals   Demonstrate exceptional attention to detail with a well-developed aesthetic sense    Assist in managing workflow processes to meet quality design and communication standards.   Perform quality control of creative work to ensure content accuracy and consistency   Handle content review, approvals, and milestones to set expectations and effectively communicate the stage of the projects   Work on multiple projects simultaneously, delivering results on time in a dynamic work environment Skills and Experience:   3-5 years experience in media design, e-learning design, or a related field   Understanding of information design and data visualization principles and UX, UI concepts Understanding of design elements such as hierarchy, contrast, readability, proportion, brand standards   Proficiency in Adobe Creative Suite for graphic and video creation (Illustrator, InDesign, Premiere, After Effects etc.)   Knowledge of web design language (HTML, CSS, JavaScript, etc) is a strong asset   Problem-solving skills and troubleshooting abilities to find solutions and ensure smooth delivery of our content   Excellent communication and collaboration skills to build and foster lasting relationships with colleagues and collaborators   Knowledge of learning authoring tools (Articulate 360) and learning management systems (Skilljar) are a plus   Ability to communicate effectively in English (written and verbal)   Hybrid system, Toronto location.   The base salary range for this position is 77,000 - 108,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events. How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Competitive salary Comprehensive benefits package from day one Flexible work arrangements Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge Paid volunteer time off - 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.  Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.