Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.SummaryThe Software Engineer will be focused on the development of the customer experience. They will be responsible for the architecture and frameworks on which the UI runs. This individual will also be a part of the Sendero Messaging team that works to provide digital communication channels to our first-in-class, modern communication product, Genesys Cloud. As well as the administrative UIs used by our customers to configure their experience. They will be able to influence the frameworks used and bring modern technologies, patterns, and designs to the product.Responsibilities / Job DutiesDevelop new web applications for our digital messaging platform using React, Angular and/or VueHelp modernize some of the legacy UIs we have into modern frameworks and architecture.Contribute to our team-maintained continuous deployment pipeline.Perform collaborative code reviews with other developersRecommend new technologies as components of a solution when appropriate.Troubleshoot production support issues post-deployment and provide solutions.Ownership of features beginning to end from design documents and reviews to acceptance testing and deploymentWork with product and UX teams to field requests and build generic solutions that benefit all our customers/stakeholders.You will work in small autonomous teams.You will receive mentorship as you get up to speed with our development environment and tech stacksRequired Qualifications2+ years’ experience in software engineering and in JavaScript based frameworksExposure to modern ECMAScript features (Promises, async/await, classes, etc.)Experience with TypeScript is a mustHave built complete UIs beforeDOM, CSS, etc.Exposure to one or more web dev frameworks (React, Vue, Angular, Ember)Exposure to browser js apis (DOM, postmessage, localstorage, etc.)Must have Node ecosystem and JavaScript tooling experience(Vite, Webpack, etc.)Knowledge and experience with gitExperience writing and maintaining automated tests (unit and integration)You solve problems and make significant contributions.You are curious and keep informed about new tools and technologies.Can provide and accept constructive criticism for pull request reviews.You have experience collaborating with external teams (product, UX, other dev teams)Our Benefits:Flexible work schedules and work-from-home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life AssuranceIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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