Product Manager, Payments

Job Summary:JOB DESCRIPTION – PRODUCT MANAGER, PAYMENTSLocation: New York, NY or East Coast USLine Manager: Senior Product Manager, PaymentsContract Terms: Full-time PermanentTHE TEAMTicketmaster is seeking a highly skilled, entrepreneurial and motivated Product Manager to join our payments team. You will be part of a high-energy, data-driven, collaborative, fast-paced team that relies on you to contribute ideas to interesting problems. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.THE JOBAs a Payments Product Manager at Ticketmaster, you will build product features in the payment space for our global marketplaces such as Ticketmaster.com and for our enterprise products used by clients such as the NFL and NBA by driving new product strategy and features. You must possess a unique big-picture vision and the determination to make that vision a reality. You must enjoy spending time engaging with users, business stakeholders and internal customers to understand their problems, and find innovative solutions to deliver global products to be used online & in our box offices.You must be able to communicate with all areas of the company. You will work closely with design and engineering to define product release requirements. You will work with operational and support teams to achieve compliance, efficiencies and remove pain points. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external champion and subject matter expert for your products and their associated features.BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkWHAT YOU WILL BE DOINGManaging a critical part of a product life cycle: influencing product strategy and direction, defining and prioritizing product requirements, features and functionality; recommend strategic product direction along with your manager.Help own the roadmap for your products including consumer facing features, backend tooling for clients, and API services in collaboration with business and technology stakeholders.Formulation of clear and coherent business case, competitive analysis and product marketing documentation.Specifying market requirements for current and future product features by conducting market research and analyzing site and feature performance.Partner with design and engineering teams during the development cycle to ensure the product meets customer requirements.Driving through delivery of a feature from conception to launch; developing and implementing go-to-market plans and working with all departments to execute.Producing up to date and accurate feature documentation, both within the release cycle as well as in an ad-hoc capacityAnalyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)2-3+ years of proven experience working on eCommerce software products in a fast-paced environment, with the ability to adhere to tight deadlinesProficiency with JIRA, Confluence, Agile/Scrum Methodologies, and Technical & Product DocumentationAbility to develop a clear, justifiable roadmap for each of your areas of responsibility – including the ability to identify and manage dependencies.Strong communication and stakeholder management skills, including experience in dealing with remote stakeholders and colleagues.Demonstrable experience of deciphering business needs and converting requirements into clear, coherent specifications using user stories, acceptance criteria and any other supporting documentation.The ability to conduct product research and discovery skills including competitive analysis.Quantitative analytical skills, experience in using web analytics and Multivariate/A-B campaign tools.YOU (BEHAVIOURAL SKILLS)Passion for conceiving, designing and bringing to market consumer facing & client facing products.Thrive on working collaboratively with coworkers & promote a team environment.Ability to lead and inspire teams, drive projects forward, and ensure alignment with business objectives.Strong problem-solving skills to tackle challenges and find solutions.Excellent written and verbal communication skills for effectively conveying ideas and documenting requirements.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.#LI-REMOTE----------The expected compensation for this position is:$99,000.00 USD - $124,000.00 USD** Pay is based on a number of factors including market location, qualifications, skills, and experience.