Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Data Center ConciergeThe position will suit someone who is a strong communicator, experienced and organised in completing routing and ad-hoc tasks, admin focused and with the ability to deliver outstanding customer service at all times. Applicants may come from multifaceted industries including but not limited to hospitality, reception, administration or other customer centric roles and will be working Monday-Friday in a permanent position.This is a customer facing role so applicants should enjoy client interaction and have the confidence to identify customer trends, issues or concerns, taking appropriate actions where possible and call out accordingly when needed.Key responsibilities:Our Concierge will provide support to datacenter facilities and administrative duties following standard procedures:Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issuesDirectly coordinates activities with the Equinix Response Center (ERC), as neededKeeps records of activities within the data center including circuit inventories, installed power inventories and labor hours expendedMay generate purchase requisitions and coordinate with vendors for delivery and invoicingGenerating Siebel Reports for customer SH requestsAssist security with supervising the security office, signing in visitors, validation and assignment of access via the Siebel and EACSWork closely with site security and report security related incidents to the Security Operations Control CentreCustomer Support and onsite Customer LiaisonSupports the coordination of tasks to the appropriate cross-functional teamsMaintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon requestMaintains customer care areas/conference rooms for cleanliness and fully stocking amenities as the need arises; may provide backup coverage to cross functional teams to support inventory orderingCommunicates semi-routine operating datacenter procedures to customers on-site, while building and developing positive customer relationshipsCoordinates customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as requiredAssists with tracking, following-up, and reporting on routine or new customer inquiries and issues while customers are on-siteProvides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the IBX and unlocking racks where requiredBenefits of Equinix and the roleSalary package including healthcare allowance and annual bonusExtensive on-job induction, training and continued learning and access to a range of company employee benefitsCareer development and further opportunities within EquinixJoin an industry leader in the Data Centre worldPermanent position working Monday-Friday daytime hoursEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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