Technical Account Advisor

Blue Yonder Title: Technical Account AdvisorOverviewThe Technical Account Advisor will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working closely with customers to understand their technical needs, troubleshoot any issues they may have, and provide guidance and support to ensure they are getting the most value out of our services.Location: Virtual within the USWhat you’ll doProvide ongoing technical support and guidance to customers to help them fully utilize and benefit from our cloud-based products and servicesAct as the primary point of contact for customer inquiries and issues, troubleshoot and resolve problems in a timely mannerCollaborate with internal teams to ensure customer needs are being met and to identify areas for improvement in our products and servicesIdentify and qualify upsell opportunities for our customersDevelop and maintain strong customer relationships through regular check-ins and communicationTrack and report customer satisfaction metricsStay up-to-date with the latest cloud technologies and trends and share this knowledge with customersKPI’sExternal vs. Internal Customer EscalationsCSAT ScoresConsumption and Adoption StatisticsCustomer RetentionTechnical Upgrade QualityWhat we are looking for2+ years of experience in a technical customer success, customer support, or account management roleStrong understanding of cloud-based technology and servicesExperience with cloud infrastructure (preferably AWS) StrikeStrong knowledge of Linux/Unix administrationStrong problem-solving and analytical skillsExcellent communication and interpersonal skills, with a customer-centric approachProven ability to troubleshoot and problem-solveStrong attention to detail and ability to multitaskAbility to work independently and in a team environmentStrong organizational skills and ability to prioritize tasksBachelor's degree or equivalentExperience with Salesforce/Gainsight/Power BI preferredAbility to understand technical architectureExperience communicating to executive and C-suite teamsAbility to lead ad-hoc internal and external teams under times of pressure*LI-AD1*LI-remote-------------------------------------------The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: Comprehensive Medical, Dental and Vision 401K with Matching Flexible Time Off Corporate Fitness Program Wellbeing Days A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much moreAt Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.