GDC - Global Deal Coordinator

GDC - Global Deal CoordinatorDescription -Job scope/summary:Global Deal Coordinator (GDC) is accountable for Global / E2E invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).Job specifics/responsibilities:Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).Works with customer to enable invoicing (follow-up on any missing information)Manage disputes on invoicing, ensuring correct and timely resolution.Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.Ensure delivering to business expectations based on the signed SOW.Facilitate customers reviews and ad hoc calls.Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.Key deliverables/accountabilities:Ensures on time invoice release.Support closure of disputes within 90 days.Fleet tracking that ensures correct invoice backup report and customer invoices.Ensure customer satisfaction on activities in scope.Education (degree) and professional experience required:Typically, 4+ years’ experience in the industry, Channel environment, Consumer and / or Commercial.Has good understanding of the MPS e2e operational process, can easily translate a task into R&R and appoint proper teams for resolution.Customer facing abilities, including strong organization and communication.Good understanding on financials (revenue tracking, missing billing management and write off resolution)Degree level in business, communication and/or ITOther requirements:Fluent EnglishOther languages knowledge would be an asset (German/ French)Business acumenAble to understand global business processes and identify impact of changeAble to apply tools and technology to produce resultsPersonal skills and qualities:Strong communication and influencing skills;Positive can-do attitude; Customer centric approachOut of the box thinking – able to find solutionsExcellent teamwork skills Good presentation skills, at ease with presenting project status to higher management.Technical skills:MS OfficeReporting tool /Data managementAnalytics skillsProject managementJob -Sales OperationsSchedule -Full timeShift -No shift premium (Costa Rica)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement