Senior Implementation Consultant

As a member of the Intellectual Property Lifecycle Management Professional Services team, a Senior Implementation Consultant is responsible for ensuring the world-class delivery of Clarivate’s IPLM software to support the business processes for our mid-size, large, and strategic clients by delivering projects on schedule and within scope and budget, relying on best practices and adhering to defined implementation methodologies.About You – experience, education, skills, and accomplishmentsHands-on knowledge of Intellectual Property management best practices, filing procedures, data, business processes, and terminologyA commitment to high professional ethical standards and a diverse workplaceExcellent attention to detailStrong analytical and problem-solving skillsKnowledge of SQL coding5+ years of software implementation and/or consulting experienceThe ability to communicate exceptionally well in English, both in writing and verbally, including communicating with diverse/dispersed/remote/ teamsTo demonstrate leadership by taking initiativeThe interpersonal skills to quickly build trust and develop lasting client relationshipsA confident, engaging communication style, in both written and verbal communication.The ability to listen and understand client needs and establish credibility as a trusted advisorTo be detail-oriented with creative problem-solving skillsThe ability to work independently in an agile, fast-paced, business environment, managing competing priorities and multiple projects in parallel to deliver high levels of customer satisfaction.To exemplify the Professional Services team qualities and beAn Empathetic ListenerAlways Learning Passionate about Customer SuccessA Strategic ThinkerTransparent, Reliable, and a Team PlayerIt would be great if you also have . . .  7+ years of relevant work experience in the Intellectual Property field5+ years knowledge of Inprotech at Administrator or Heavy-user levelIP related certification such as Certificate in Patent AdministrationBachelor’s degree or relevant professional formative experienceProject Management certification such as PMP, Lean Six Sigma Green Belt and aboveProficient in SQL Server and Visual Basic for ApplicationsExperience in system testing (Unit Testing, UAT etc.)Experience in user trainingWhat will you be doing in this role?Assume ownership of implementation projects from initiation to close and be accountable for ensuring the ultimate success of the project.Manage and balance business stakeholders’ and client expectations regarding schedule, cost, and scope and ensure project requirements are developed, clearly defined, and agreed upon.Manage implementation projects to ensure compliance with On-Boarding Services implementation methodologies, best practices, and procedures to continually improve the quality of project delivery.Monitor project progress to ensure timely completion of project tasks and proactive management and escalations related to possible scope and budget issuesMonitor and report on implementation project key success metrics.Assist in the continuous improvement and documentation related to standard operating procedures and processes for Intellectual Property Group Professional Services team implementations.Support the Sales enablement process by assisting during demos, meeting with prospects to review business requirements and the implementation methodology, scoping projects, and drafting Statements of Work and Service Orders.About the TeamThis role reports to the Manager, Service Implementation working as part of a team of 6 Inprotech Implementation Consultants based across the UK and GermanyHours of WorkFull-time, permanent role based in London a hybrid basis (2 days’ per week in the office).At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.