Associate Product Support Engineer Zephyr

About the role: As an   Associate Product Support Engineer   you will report to the Product Support Manager and be responsible for delivering technical support services to our customers. You will work closely with our development teams as part of supporting customers, gaining knowledge of the systems, and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company. This position is for you if you want to: Troubleshoot and solve technical support issues with external customers (via email, screen share, live chat, Communities, etc.) Create, document and track the progress of new customer issues as they become available Collaborate with fellow support colleagues and other internal organizations,  e.g. development, to achieve superior customer service Obtain the necessary knowledge and skills to become progressively  proficient with responsible products Be the customer advocate when providing feedback to internal organizations Find opportunities to improve productivity of issue resolution and better solutions to help customers  We are looking for you if you have: 0-1 year in a customer facing or support role Bachelor’s Degree in Computer Science or related field or equivalent experience Excellent communication skills and ability to work with remote teams. Working knowledge of Linux and Windows operating system] Working knowledge of application lifecycle management Desirable: Java Programming and scripting knowledge Understanding of web fundamentals: tomcat, client-server architecture, TCP/IP protocol stack, HTML/CSS/JavaScript Network and Server administration knowledge