Technical Deployment Senior Analyst

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Technical Deployment Senior AnalystJob SummaryThe Technical Deployment Senior Analyst plans, develops, oversees and delivers complex customer data center implementations.ResponsibilitiesRequirements & SupportSupports data center deployment projects by validating customers' order requirements with the customer processing team and other stakeholdersProject manages the technical deployment responsibilities with the data center managerHas seasoned professional experience and knowledge of data centers; proposes alternate solutions to address internal issuesProvides solutions cross-functionally to resolve customers' non-standard order requirementsFacilitates smooth service delivery and ensures provisioned services meet and exceed customers' expectationsSupports reinstall projects where requiredProject PlanningResponsible for ensuring tickets are set with appropriate commit datesWorks on problems of diverse scope to ensure work is completed on time and according to quality standards. Escalates issues when necessaryImplementation and DeliveryPlans, develops and delivers increasingly usual and more specialized customer implementations.  Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify causeLeads the planning and communication of project implementationManages, monitors and executes planned activities of internal team and cross-functional groups in the company's business systems tools to ensure project milestones and commitments are metFacilitates implementation meetings with cross-functional groupsCross Functional, Support &  CommunicationsOffers solutions and collaborates with cross-functional teams to resolve issues during project implementationMaintains regular communication with functional and cross-functional teams throughout the implementationHandles the escalations, investigates and provides resolution to the issues independently and seeks Manager's assistance on complex issuesCommunicates with cross-functional groups on project plans and implementation progress for a specialized projectProcess Support/OptimizationParticipates with cross-functional teams to review business and/or technical processes within the data center; refines or makes suggestions for continuous improvements and supports implementation of specialized solutions.· May lead process solutionsSystems SupportIdentifies unusual system or process issues (e.g. business system bugs on functionalities, training gaps)Assesses a wide range of system issues and suggests variations while working with data center operations team members to meet solutions in creative waysData Support/AnalysisCollaborates within the Technical Deployment Team and Data Center Operations Team(s) to assess validity and integrity of data being usedAnalyzes physical audit issues and recommends corrective actions and resolutionsVendor supportResponsible for project management of supplemental vendor support for EIS and operations, as it relates to the assigned deploymentQualifications Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experienceKnowledge of data center infrastructure including facilities and operationsProject Management skills, including large scale customer implementationsCustomer-focused mindsetStrong communication skills including the ability to present to key stakeholdersAbility to Analyze metrics to identify Data Center Operations system and process issues, proposes solutions and works with Regional Operations for implementation of solutionsAbility to identify implementation risks, analyze solutions and execute with a high sense of urgencyThe United States targeted pay range for this position in the following location is / locations are:• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $82,000 to $130,000 per yearOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:USA Benefits eBookEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.