AOM Support – Integrated Lease/PS Contractual

AOM Support – Integrated Lease/PS ContractualDescription -Job SummaryThe AOM Support works within a global, multicultural and fast moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force, in the area of Account and Management . He/she is located in the Sales Operations Direct Operations team and has a wide variety of responsibilities, including but not limited to the following: INTEGRATED FINANCING AND DIRECT LEASING MANAGEMENT for PS Contractual/DaaS deals. Is accountable for Ad-hoc Reporting for Lease management  Asset tracking per Serial number (S/N) for all deployment sites Send notifications 3 months prior and 1 month prior to end of lease  Shipped vs. delivered reconciliation reports Revenue reconciliation reports for monthly invoicing of HW and Services deployed  Support Customer AOM (Sales Ops PM) in managing Early Termination / Buy out Fill in special form for HPE FS for early returns for each S/N  Review contractual clauses to calculate the associated customer fees Instruct Contract Management Operations (CMO) team on how to adjust customer monthly invoices Follow-up with customer to receive PO and update Asset Database  Support Customer AOM (Sales Ops PM) in managing Disposal / End of Lease Fill in special form for HPE FS for each return with all impacted S/N Ensure customer readiness for return and arrange pick-up with and HPE FS Manage escalations and extra fees coming from HPEFS for returned assets (HPE FS reserves 2 months after pick-up of old devices to do an inventory check) Follow-up with customer to receive PO to cover any potential HPE FS logistic fees associated with these returns  CANDIDATE PROFILE: Business acumen Excellent reporting skills, advanced use of MS Office Excel functions Excellent verbal and written communication skills Active listening skills Customer relationship management Negotiation and influencing skills Being accountable with customer without direct management responsibility Cross regional leadership Time management ability to prioritize ability to cope with workload peaks tradeoff between operational (short term) priorities and solution related (longer term) priorities Project management skills Bachelors Degree or equivalent experience.Project and/or Program Management preferably within an international environmentAbility to travel. Fluent in English.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Job -Sales OperationsSchedule -Full timeShift -No shift premium (Costa Rica)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement