Strategic Account Service Delivery Manager

Strategic Account Service Delivery ManagerDescription -Job Summary• This role is responsible for overseeing customer projects of significant size, complexity, and high risks and ensuring that the engagements meet all scope, time, budget, and quality expectations. The role leads business development efforts, maintaining upper-level client relationships, and cultivating new opportunities with clients. The role heads project teams of fewer than 40 individuals and ensures the achievement of key performance indicators. The role also collaborates across departments to align projects with customer priorities and contributes to complex projects while fostering relationships and providing mentorship.Responsibilities• Oversees the delivery of large and complex customer projects, spanning single or multiple regions, and characterized by high risks and intricate legal and commercial considerations.• Assumes responsibility for project financials like profit and loss (P&L), consistently meeting or surpassing SOAR approved budgets, and delivering dependable financial forecasts to the management.• Leads business development endeavors by identifying and cultivating new opportunities with clients, supporting early qualification and assessment of large and complex opportunities.• Manages client relationships, particularly those at the upper level, frequently serving as the organization's representative to external customers and clients.• Heads the project team, overseeing both internal and external resources with a team size of fewer than 40 individuals, fostering skill development among team members.• Ensures proper key performance indicators are set, measured, and regularly reports on status against program objectives.• Prioritizes multiple simultaneous projects to align with customer schedules and priorities.• Collaborates with marketing, sales, and engagement teams to ensure accurate reflection of customers and their needs.• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.Education & Experience Recommended• Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 7-10 years of work experience, preferably in project management, HP Services business units, HP global projects, or a related field.Preferred Certifications• Project Management Professional (PMP) CertificationKnowledge & Skills• Agile Methodology• Business Development• Business Operations• Change Management• Client Services• Customer Relationship Management• Microsoft Project• Milestones (Project Management)• Process Improvement• Project Documentation• Project Management• Project Management Institute (PMI) Methodology• Project Planning• Project Scoping• Risk Management• Risk Mitigation• Scrum (Software Development)• Six Sigma Methodology• Systems Development Life Cycle• Waterfall MethodologyCross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer CentricityImpact & Scope• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.Complexity• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement