Personal Systems Quality Incident Response Team Lead

Personal Systems Quality Incident Response Team LeadDescription -This role is responsible for leading internal Incident Response Teams (IRTs) within the PS Quality Organization.  Team Lead will coordinate and supervise the incident response team members and their tasks, ensuring timely and effective resolution of incidents.  Responsibilities Lead cross-functional Incident Response Teams (IRTs) to address potential quality issues within the Personal Systems Organization including Consumer and Commercial Notebooks, Desktops, Displays and Thin Clients.  Coordinates all incident response activities, including communication, incident investigation, containment, prevention and field / customer support strategy.    Make critical decisions on resource allocation, prioritization, and escalation procedures.    Drive engagement with legal and regulatory teams and advises on responsibilities or liabilities related to an incident, ensures legal compliance, and de-escalates events to prevent contractual or legal breaches. Work closely with internal and external communications teams to prepare and deliver communication deliverables and assets related to the incident to drive alignment, awareness. and actions. Manage internal stakeholders and teams and provide regular updates. Establish and maintain incident response policies, procedures, and best practices, and ensure compliance with legal and regulatory requirements. Provide training, coaching, and feedback to the incident response team and other relevant staff on incident management skills and knowledge. Education & Experience Recommended Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical or Electronics Engineering, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 10+ years of work experience, preferably in quality assurance, reliability, or a related field. ​Knowledge & Skills:Incident Response: Lead a cross-functional team to manage Incident Response Teams (IRTs) to identify, contain, analyze, resolve, and develop a resolution and field strategy for potential quality related issues that can impact customer experience with HP Products and Services.     Leadership: Ability to motivate, guide, and empower the incident response team and other relevant stakeholders to perform their roles effectively and efficiently.  Communication: The ability to communicate clearly, concisely, and persuasively with various stakeholders, such as senior management, customers, partners, and internal and external stakeholders in the event of an incident.  Teamwork: Ability to collaborate and coordinate with other teams and departments within the Personal Systems Organization, such as the Customer Support Team, Research and Development, Product Marketing, Category, GBU, PS Quality, Legal, and Communications to ensure a holistic and consistent response to incidents.  Problem-solving: Ability to apply logical, analytical, and creative thinking to solve complex and challenging problems that arise during incident response.  Adaptability: Ability to adjust and respond to changing situations, priorities, and demands in a fast-paced and dynamic environment.  Risk Management: The ability to assess and manage the potential impact and likelihood of incidents on the organization's objectives, resources, and reputation.  Continuous Improvement: Monitor, evaluate, and improve the effectiveness and efficiency of the incident response policies, procedures, and best practices, and to implement lessons learned from previous incidents.  Technical Skills: Use different engineering skills, tools, techniques, and methods to oversee and manage incident response tasks, such as root cause analysis, data analysis, failure rate projections, supply chain impact, partner management and customer support strategies.  Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity  Impact & Scope • Impacts large functions and leads large, cross-division functional teams or projects.  Complexity • Provides highly innovative solutions to complex problems within established policy. Job -EngineeringSchedule -Full timeShift -Shift 1, 0% premium (United States of America)Travel -Relocation -Not SpecifiedEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement