Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamJoin our team and experience Workday!It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun!The Event Support Team in End User Services, Business Technology is responsible for providing high-level, white glove technical AV and Event assistance. It is a great way to connect Workmates to collaborate around the globe.About the RoleWe support collaboration meetings like large enterprise events, webinar, and global audio or video sessions of all sizes. Support of various media events and training sessions will also be required.Ensure all connected systems operate at peak performance. Connect Windows and Mac devices to AV equipmentSet-up and break down audio-visual equipment for meetings and events, such as, microphones, speakers, etc.Identify, troubleshoot, and resolve AV equipment and connectivity issuesEscalate complex issues to appropriate support teams.Problem-solve and handle equipment malfunctions well, even under pressure. Ensure that all AV equipment is properly configured prior to eventsTroubleshoot web conferencing applications (e.g., Zoom)Operations validation against documented VC standards. Track and document issues Create articles for Knowledge base creation related to AV systemsProvide support for organization-wide, multi-point, and high-level meetings, which may include consulting with support staff, clients, and vendors to determine requirements, and monitoring meetings as requiredProactively interacting with meeting organizers to learn about meeting requirements; communicate expectations prior to the meetingsThis individual will, advise participants in those meetings on the proper use of equipment (where appropriate) and will operate said equipment for key meetingsResponsibility is to guarantee their clients a high-quality experience, thinking creatively to deliver exceptional supportTravel required 30% About YouBasic QualificationsMinimum of 2 years experience in audiovisual or related fieldStrong customer service skills with the ability to communicate effectively Strong focus and organizational skills Understanding of wiring diagrams and signal flowTroubleshooting of in room AV hardware including codecs, cameras, tablets, etc. Demonstrated ability to work independently and prioritize multiple competing tasksExperience with ticketing systems (ServiceNow knowledge is a plus)Exposure as operating technician for live audiovisual special events a plusA solid understanding of VC platforms (Zoom, Poly, Neat)Experience managing webinar tools for live eventsOther qualificationsQ-sys Level 1 certificationExperience in enterprise auditorium spacesWorkday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $90,700 USD - $135,900 USD Additional US Location(s) Base Pay Range: $74,500 USD - $135,900 USDOur Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
View Original Job Posting