Senior Delivery Manager

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Creativity for AllAdobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!We’re proud to offer market leading employee benefits crafted to suit your lifestyle. Some of the phenomenal benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs crafted to help continue to build your career.We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of chances to create a bigger impact through philanthropy, employee, and community engagement.We know that people are the differentiator in our business, and that's why we want to meet you.The OpportunityAdobe is looking for a Senior Delivery Manager, Professional Services for Australia and New Zealand! In this position, you will be responsible for and ensure the exceptional delivery of our services to clients in the region whilst maintaining high-quality service standards, evolving solution offerings, and supporting our sales team in developing a robust pipeline of opportunities.What You'll DoDelivery LeadershipEnsure client satisfaction by collaborating with the Adobe ecosystem, including Account Teams, Ultimate Success, Partners and Adobe Engineering teams.Lead cross-functional teams to develop innovative solutions that meet customer business requirements.Lead weekly/fortnightly alignment meetings with PMs, Professional Services Sales (PSS), Customer Success Managers (CSMs) and/or Account Teams to ensure projects are on track and address any emerging risks or issues collectively.Managing Professional Services BusinessParticipate in scheduled Quarterly Business Reviews, Project Steer Co’s, and RMO meetings.Apply management best practices, including succession planning, performance reviews, and financial management.Initiate joint strategy sessions with PSS & PMs, that include key stakeholders to identify upcoming challenges and opportunities. Encouraging a proactive approach to engagement management.Business DevelopmentDevelop internal best practices, methodologies, and tools for standardising engagements.Recommend strategic and tactical plans for growing our footprint within client organisations.Conduct quarterly account reviews with PMs & PSS to assess project outcomes and individual contributions, setting clear goals.Review, approve and recommend commercial outcomes for potential customer engagements and opportunities.People DevelopmentSupervise, manage, and empower your direct reports to ensure smooth operations and effective communication.Implement growth and development plans to foster team members' professional advancement and skill improvement.Develop and review staff performance through mentoring and recruitment activities.What You Need To SucceedPrior experience in Professional Services and/or System Integrator delivery and service and implementation process design.Results-oriented business leader with a strong understanding of budgets, forecasting, planning, P&Ls, and complex pricing models.Strong people leadership skills with the ability to lead and empower teams.Proven understanding of online marketing, internet/software industries, and web technologies.Proven track record of good business judgement, decision making abilities, and a passion for high performanceExperience working within the framework of billable hours and utilization requirements.Adobe for AllAdobe strives to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to encouraging a diverse and inclusive work environment for all.Take the plunge and jump inLoving what you have read and keen to jump in? Thinking you might not have all the skills we are looking for; just take the plunge and apply - we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.