Business Development Representative

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.About Us: Genesys is a dynamic and innovative customer experience company that deploys omni channel software in companies across all verticals globally. We are committed to delivering exceptional solutions to our clients and fostering a collaborative and inclusive work environment. Join our team and be part of our growth journey.Job Summary: We are seeking a motivated and results-driven Business Development Representative (BDR) to join our sales team. The BDR will be responsible for generating and qualifying leads, prospecting new clients, and setting up meetings for the sales team. This role is critical in driving revenue growth and expanding our customer base.Key Responsibilities:Lead Generation: Identify and qualify new sales opportunities through outbound calls, emails, and social media outreach.Prospecting: Research and target potential clients, understanding their needs and how our solutions can meet them.Lead Qualification: Engage with prospects to understand their business challenges, qualify their interest, and determine potential fit for our products/services.Pipeline Management: Maintain and update accurate records of all prospect interactions in the CRM system.Appointment Setting: Schedule meetings and demos for the sales team with qualified leads.Collaboration: Work closely with the sales and marketing teams to align strategies and ensure a seamless handoff of leads.Follow-Up: Follow up with leads who have expressed interest but have not yet converted, nurturing them through the sales funnel.Performance Tracking: Meet and exceed monthly and quarterly targets for lead generation and qualified opportunities.Qualifications:Education: Bachelor’s degree in Business, Marketing, or a related field preferred.Experience: 1-2 years of experience in sales, business development, or a related role preferred.Skills:Strong communication and interpersonal skills.Ability to build rapport and establish trust with prospects.Excellent organizational and time management abilities.Proficiency with CRM software (e.g., Salesforce, HubSpot) and sales prospecting tools.Self-motivated and driven to achieve targets.Adaptability and willingness to learn in a fast-paced environment.Characteristics:Goal-oriented and results-driven.Positive attitude and resilient mindset.Team player with a collaborative approach.What We Offer:Competitive salary and commission structure.Comprehensive benefits package.Professional development and growth opportunities.Dynamic and inclusive company culture.#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.