End User Technology Engineer

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. End User Technology EngineerJob SummaryMid-level End User Technology Services professional with well-established experience in applications, systems and hardware. May also have experience in audit.ResponsibilitiesData Center /Office Expansion SupportExecutes against documented planOrders and installs new equipmentResolves issues and/or escalates issues to manager or Data Center construction/project managerTravels to sites, as necessarySystem AuditsRuns system auditsActs as escalation point for audit remediation issues and resolvesEnd User Support (outside of Tickets, often individual)Ad hoc, real-time, EA, employee and Executive support to troubleshoot a wide range of issues including but not limited to, hardware and software issuesExecutive All Hands meetings technical supportSoftware Installations, Packaging and DeploymentResponsible for single or individual package deployment and software installations, confirming successful deployment/installation with userPartners with Sr Staff to test pre-mass deployment software packages, identifying issues and escalating up to Sr StaffTicket Triage and Resolution (event, incident, request)Responsible for more complex ticket resolutionActs as a point of escalationProposes solutions and partners with more junior team members to resolve escalated issuesPartners with other GTS teams to resolve broader issuesEscalates issues which cannot resolveHandles sensitive onboarding and terminations, with discretionMeets or exceeds 90%+ SLA compliance for ALL user requestsMeets or exceeds 90%+ customer satisfaction for ALL user requests or issuesApplication AdministrationDay-to-day administration of SCCM, MobileIron, MacAfee, DDPE (encryption)Compliance management: Responsible for ensuring that systems are running above-referenced agentsInternal GTS Staff TrainingResponsible for training more junior Sr AssociatesHardware Deployment, Installation and CertificationResponsible for PC and Mac imaging, installation of desktop monitors, phone and docking station, and/or other peripheralsAssists Sr Staff with new device certificationsQualifications3+ years experienceBachelor's preferredA+ and MCDST certification preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.