Associate Migrations Engineer (Australia)

Who we are In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy. Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last. Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.   Please note: this role is a remote contract role based in Australia and will have a scheduled shift of Tuesday-Saturday, 9am-5pm AEST.   Overview Migrations at Recharge are on a growth trajectory like never before. In the past 2 years we have doubled the number of subscriptions migrated to Recharge and are on track to double this number again by the end of the current year. This has put high demand on the Recharge migrations team from both a commercial and technical perspective. We’re constantly iterating on our tooling and adapting our processes to match market trends.  The Associate Migrations Engineer will be tasked with supporting self-service migrations for merchants leveraging new toolsets as well as working with senior members of the team to support enterprise migration projects. This person will be in a unique position to influence the next phase of the migrations program at Recharge and build their career within a leading software company in the subscription commerce space. The growth of our migrations pipeline is directly related to the success of our go-to-market efforts. Recharge is quickly gaining notoriety as the leading enterprise subscription solution and reaching new heights in this regard. This has spurred investment and refinement within our migrations program– supporting a new type of clientele while continuing to meet the needs of a broad user base.  The migrations team operates at the crossroads of services, support, and engineering. We do detailed work while navigating technical complexities to ensure that the company's growth efforts are well supported and continue to drive success for our company and its users.    What you’ll do Establish and demonstrate a strong understanding of Recharge migration process and best practices Contribute to new processes within Recharge self-service migration support  Work in Zendesk to support merchants directly through use of Recharge’s self-service migration tooling Provide tooling feedback and work cross-functionally through escalations Support enterprise migration service engagements alongside our senior team members Live by and champion our values: Accountability, Collaboration, Iteration and Details   What you’ll bring 2-3 years experience in a technical support or operations role Desire to learn intricacies of multi-system migration processes  Ability to work cross-functionally with Sales, Support, and Engineering teams Demonstrated competency with standard Excel functions Working knowledge of Python would be seen as a differentiator Recharge  |  Instagram  |  Twitter  |  Facebook Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.   T ransparency in Coverage This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This  link  leads to the Kaiser machine-readable files. #LI-Remote