Managed Services Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Corporate OverviewProofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.Protection Starts with People.  Proofpoint.The RoleWe are seeking a Managed Services Representative to join our US/Canada team who work directly with and support our customers in the US markets. Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint experience and Best Practices with them. As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing. Our customers rely on us to plan their projects and ensure they go off without a hitch. We’re organized, meticulous and responsive. All details are to be considered before rolling out a program. “If it’s mentionable, it’s manageable.” We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.Your day to dayWork with customers to plan their annual Security Training and Assessment programDevelop implementation and communication strategiesCreate and launch training assignments, assessment campaigns and status reportsResolve low-level technical issues as they pertain to Proofpoint Security softwareFollow approved escalation process for all other software concernsHandle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system.Must also provide detailed updates for customer interactions and planning sessions. What you bring to the teamFluency in English Bachelor’s degree or an equivalent combination of education and work experienceExcellent written and oral communications skills are mandatory, as is a solid understanding of SaaS Strong interpersonal and customer management skillsDemonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project is a plus)Excellent time management skills Adaptive skills, learns quickly, asks questions, and solves and resolves independently High energy, confident, and enthusiastic attitudeWhy ProofpointProtecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint#LI-PH1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 73,425.00 - 107,690.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 57,975.00 - 85,030.00 USDAll other cities and states excluding those listed above:Base Pay Range: 53,100.00 - 77,880.00 USD