Software Engineer

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.At Genesys, we have developed one of the leading cloud-based Customer Experience (CX) service platforms. Our solution is cloud-native, handling millions of interactions daily, and utilizes thousands of AWS EC2 instances deployed globally. We deploy dozens of product builds daily through a state-of-the-art CI/CD pipeline.About the RoleThe External Contacts team at Genesys provides essential customer context to deliver exceptional customer experiences. We are seeking a talented engineer to elevate our customer services.Key ResponsibilitiesDesign and implement REST APIs for the External Contacts team in a microservices environment, primarily using Java-based services (though technologies may evolve).Perform automated testing on your software before deployment.Create and maintain highly scalable, available, and reliable services.Deploy services to development, testing, and production environments via a CI/CD pipeline.Support production services, perform root-cause analysis, and participate in blameless post-mortems.Participate in a 24x7 on-call rotation.Continuously improve a running production system without downtime.Engage in design and code reviews to mentor team members and influence technical direction.Become an expert in the architecture, design, and customer use cases for the team’s services.Thrive in a fast-paced culture of continuous learning and rapid growth.Utilize various tools to troubleshoot system stability and performance issues.Identify areas of risk for performance, longevity, and architectural robustness.Recommend new technologies and tools when appropriate.Foster an inclusive working environment where every team member is positioned for success.Understand and comply with PCI, HIPAA, and GDPR regulations.Adhere to Genesys Code of Business Conduct and Ethics.Required QualificationsAt least 2 years of work experience in a similar role.Experience building software in at least one programming language.Familiarity with REST APIs and services.Strong problem-solving skills with a desire to make significant contributions.Ability to quickly learn new technologies, tools, and techniques.Good written and verbal communication skills.Resourceful and detail-oriented.Ability to organize your own time and seek out necessary information.Willingness to push back when necessary.Drive to understand how your work integrates with other groups to provide value to customers.Openness to constructive feedback and use it to improve.Understanding of the importance of test automation as a first-class component of new development.Preferred Technical SkillsJVM languages like Java and Groovy.Spring Boot microservices.Amazon Web Services (EC2, S3, SQS, SNS, Lambda, Kinesis, etc.).Cloud-native architecture.Python.Ansible.JavaScript, HTML, and CSS.Ember UI framework.Selenium, Cucumber, and Spock.Git.Jenkins and other CI/CD tools.Elasticsearch.Kafka.Linux.About YouYou demonstrate pride of ownership and strive for excellence in all your work.You are curious and keep abreast of new tools and technologies.You continuously learn and improve.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $87,100.00 - $170,900.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.