Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Support Tier 1 team operates around the clock, in shifts, to provide 24/7 assistance to Workday clients. Our team is dedicated, highly skilled, and committed to delivering outstanding support to ensure client happiness.In this role, you will work 4-5 shifts per week, collaborating with a diverse and dynamic team to maintain continuous support within our 24/7 operational schedule.About the RoleProvide Workday customers with technical support in the post-implementation processes, and ongoing daily operationsWork closely with R&D and Customer Success to collaboratively fix core product issuesWork in shifts to accommodate client hours and needsRespond promptly to customer inquiriesProvide the Product team with customers’ feedback to help identify potential new features and common issuesProvide technical feedback to R&D teams regarding performance and scaleWork closely with the Customer Success and Implementation Teams in order to accommodate customer needs, and identify solutions to reduce costsEstablish standard processes in internal and external documentation, sharing feature requests and effective workarounds with other team membersAssist the Sales team with technical inquiries in the pre-sale processAbout YouBasic Qualifications1-2 years of experience in a similar role.Excellent verbal and written communication skills in English.Shown technical skills such as working with databases (Such as MongoDB, NoSQL, or similar) or Basic coding skills. Familiarity with ticket and knowledge management tools such as JIRA/ Intercom/ CRM, Confluence, etc).Detailed & hard-working, team-player.Service-oriented and willing to provide the best service to our clients.Excellent communication and Troubleshooting skills.Phenomenal multi-tasking abilities.Other QualificationsExperience with visualization tools (such as Grafana, Kibana, etc.)Experience working in NOC (Supervising roles) and performing technical investigationsOur Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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