Job Summary:WHAT THIS ROLE WILL DO • Greet Premium Seat guests; scan tickets, issue seat credentials, and usher guests to their box/seat.Upsell VIP boxes, reserved seats, and other premium items during events at the Fillmore Auditorium. • Serve as a resource of information for VIP clients regarding their experience within the venue. • Give proper recognition to season and series patrons, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage. • Coordinate operations on night of shows with Operations Manager, servers and security. • Build strong relationships with VIP clients and have the ability to anticipate their needs. • Give constant observation of VIP Boxes, VIP Club, and reserved seats to ensure guests are receiving highly personal service at all times. • Maintain articulate vocabulary with the ability to adapt and socialize with current audience. • Maintain exemplary and professional grooming standards. WHAT THIS PERSON WILL BRING Required: • High School Diploma or equivalent. • Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving. • Experience in selling to high-end, VIP clients. • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills. • Ability to diffuse possibly volatile situations with tact and diplomacy.• Must have a flexible schedule.Job Expectations:• Applicants MUST be able to work major holidays and weekend (Friday/Saturday/Sunday) events throughout the year. This includes Halloween, Thanksgiving, and New Year's Eve.• Shifts schedules vary; shifts will be in the evening on event days only.•Position requires extended periods of prolonged standing, walking, and climbing stairs.• Must be able to lift or move up to 25 lbs using proper lifting techniques Pay - $20/hr----------The expected compensation for this position is:$18.29 USD Hourly** Pay is based on a number of factors including market location, qualifications, skills, and experience.
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