Software Order Management Specialist

Software Order Management SpecialistDescription -Description -The Software Order Management Specialist performs a variety of functions within the Operations department, particularly focusing on order management as well as customer support administration.Responsibilities:Process incoming Purchase Orders (PO), validate the information, send order acknowledgements, and fulfill orders.Order Entry and invoicing on SAP system.Use SW License entitlement system (Flexera/Revenera) to generate SW License.Manage data sync between various HP systems i.e. Salesforce, S4,  Dynamics.Work with Finance/Sales to support processes for generating quotes, receiving PO, shipping products, billing distributors and partners.Work with the various teams to establish processes to manage order management in an efficient manner while collaboratively determining and documenting all processes.Participate as part of the team to determine, define and optimize the internal process for managing the licensing and sale of SW productsWork with the customer Support team to establish the tracking of the maintenance SLAs (service level agreements or service entitlements).Review and verify that Sales team has provided acceptable documentation in salesforce.com to confirm end user revenue.Work with other operations related tasks as assigned.Requirements:Previous experience in Licensed Software products Order Management required.Knowledge and work experience on Salesforce / Dynamics required.Experience with SaaS platforms for order management.Strong PC skills, MS Excel, Word, PowerPoint and MS Outlook6+ years' experience.Experience dealing with Distributors, resellers, e-commerce platforms.Willingness to challenge existing processes and methods to seek opportunities for improvement.Excellent interpersonal, written, and verbal communication skills.Ability to exercise good judgment, show initiative and be proactive.High standards of ethics and confidentiality to handle sensitive information.Follow process and enforce all established rules.Detail-oriented.Flexible, adaptable, and comfortable with change.Strong customer service awareness/focus.Strong personal work ethic.Open to flexible schedule and work environment (from Office or Remote Location).Job -ServicesSchedule -Full timeShift -No shift premium (India)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement